We pay a particular attention to our investors’ satisfaction and the protection of their interests holds a high priority for us.

Consequently, we have established a quick and simple procedure in order to grant each of our investors with the faculty to contact the Management Team easily, should one of them need or wish to express dissatisfaction as regards the quality and carrying out of the services rendered by Casa4Funds SA ("C4F"), its employees and/or Funds services providers.

How to complain?

We invite you to communicate to us free of charge your dissatisfaction and more generally any complaint that you may have by using the following channels:

By post: Casa4Funds SA
44, rue de la Vallée
L-2661 Luxembourg
Attn: Mr. Robert Zagorski, Head of Fund Services
By phone/fax: Phone: +352 27 726 104
Fax: +352 262 00 868
By email:


For efficiency purposes, the following information shall be provided:

  • Evidence of your legitimacy to act (e.g. a Power of Attorney in the case where you act on behalf of an applicant or on behalf of a legal person, valid ID doc, etc.)
  • A detailed and chronological statement of the facts underlying the complaint

How will your complaint be handled?

You will receive an acknowledgement of receipt of your complaint within 5 Luxembourg business days of its receipt by C4F, and it shall be answered within one (1) month following the receipt date unless your complaint requires deepest investigation, what you would then be informed of without delay.

Faster handling will be facilitate by the use of the above mentioned dedicated email address, use of which we strongly advise.

The complaint handling is not satisfactory?

Should you, despite the care dedicated to your complaint, not receive an answer or a satisfactory answer within one (1) month from the date of sending of your written complaint, you will then be entitled, at the expiration of such delay, and within one (1) year after you filed your complaint with C4F, to apply for an out-of-court resolution of your complaint with the Commission de Surveillance du Secteur Financier (CSSF) as prescribed at the following link:

If the case arises, C4F commits to have recourse to the out-of-court complaints resolution procedure to resolve the dispute.


For the avoidance of any doubt or misunderstanding, a request, even sent as “complaint” and to the dedicated address, but not purporting to recognize a right or redress a harm must not be considered nor treated as a “complaint” within the meaning of CSSF Regulation N° 16-07.

For the sake of clarity, investors’ dissatisfaction or even claim, directly or indirectly linked to the Funds past or bad performance shall not fall within the scope of the Company’s Complaints Handling Policy, except for gross negligence or willful misconduct. Past performance is not a reliable indicator of future results and investors may not recover the full amount invested. As such, you should not rely on any past performance as a guarantee of future performance and you should obtain independent advice from a qualified expert before making decision.